Refund policy
Refund and Reprint Policy for Direct to Film Product
Please contact customer service, or fill out our Refund & Reprint Form.
Refund Policy:
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- We strive to provide high-quality direct to film products to our customers. However, if you are not satisfied with your purchase, we offer a refund & reprint under the following conditions:
- Refund & Reprint requests must be made within 30 days of receiving the product.
- Refunds will be issued for the purchase price minus any shipping fees.
- Refund & Reprint requests must be made within 30 days of receiving the product.
- To request a refund & reprint, please contact our customer service team with your order number and reason for the return. Refunds will be processed within [7 - 10 business days upon confirmation from our customer service team.
- We strive to provide high-quality direct to film products to our customers. However, if you are not satisfied with your purchase, we offer a refund & reprint under the following conditions:
Reprint Policy:
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- We understand that errors may occur during the direct to film production process. If you receive a defective or incorrect product, we offer a reprint option under the following conditions:
- Reprint requests must be made within 30 days of receiving the product.
- The request must include detailed information about the issue, including photographic evidence if applicable.
- Reprints will be provided at no additional cost to the customer.
- If the error is determined to be on our part, we will expedite the reprint process to minimize any inconvenience.
- To request a refund & reprint, please contact our customer service team with your order number and details of the issue. We will work swiftly to resolve the issue and provide you with a replacement product.
- We understand that errors may occur during the direct to film production process. If you receive a defective or incorrect product, we offer a reprint option under the following conditions:
Customer Satisfaction:
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- Our goal is to ensure that every customer is satisfied with their direct to film product. If you have any questions or concerns about your purchase, please don't hesitate to contact us. We are here to assist you and ensure your experience with our products meets your expectations.
